KWM-xxxxxx-EXT
Support Extension
The Support Extension for perpetual KEPServerEX licenses extends the time period during which customers may request resolutions to software performance issues. The extended support period for each software release begins immediately after the “Standard Support” period ends. “Standard Support” refers to the time period during which all active customers receive technical support, and are able to submit requests for software resolutions. The standard support period lasts for one year after a KEPServerEX license First Customer Shipment (FCS)
Support Extension Time Period
The Support Extension is a fixed, one year period from the expiration of the standard support end date.
